Empowering patients to become proactive about their health care is reflected in the leadership of Steve Flores and through the care of each provider at HCHC.

In the early days, HCHC faced insurmountable challenges.

By 2014, North Las Vegas was bankrupt. As families were kicked out of their homes, routine healthcare visits or preventive screenings were laid aside. Even if patients desired to take charge of their health, where would they go? Except for one Urgent Care in North Las Vegas, there were zero primary care providers, clinics, FQHCs, or non-profit organizations; this community’s unique needs were evidenced.

How could these missionaries from Las Vegas neglect the neighbors who live in their backyards?

Moving forward in faith and with many prayers, they put their words into action and began the application process to become an FQHC. However, the early days were a severe test of faith. With little funding, HCHC relied on the hearts and hands of volunteers and local donors to get by.

After months of waiting, HCHC was awarded the New Access Point funding opportunity in 2015 through the Health Resources and Services Administration (HRSA). With this funding secured and now re-energized, HCHC served an average of 159 patients per month. By November 2022, that number grew to a monthly average of 1,300 patient visits.

The success of HCHC stems from our dedication to caring for the community as a whole.

In January 2022, HCHC also assumed operations of the Recuperative Care Center (RCC) built by the City of Las Vegas in response to the increasing unhoused population as the COVID-19 pandemic continued. Patients at the RCC receive primary care services from HCHC providers on-site and are discharged to safe housing options. Social workers also meet with each patient to connect them to resources and programs that will help them improve their quality of life and healthcare outcomes.

Furthermore, HCHC partnered with Aunt Bertha’s network to connect patients with a wide variety of social services through local organizations.

HCHC reduces transportation barriers and increases access to care for countless residents by serving patients directly in inaccessible areas outside traditional clinic sites. Likewise, HCHC maintains a steady presence at the Courtyard Homeless Resource Center and sees patients seven days a week. The patients seen at this site live below the poverty line or do not have a home.

Meanwhile, children are remembered in the mission of HCHC. For children without insurance and whose parents do not have access to healthcare, HCHC advocates for their well-being by creating and fostering relationships with patients to feel safe, comfortable, and heard. All our providers are trained in family medicine and provide quality healthcare for patients of every age.

In addition to facilitating medical and social services, HCHC has partnered with American Specialty Pharmacy (ASP) to provide uninsured and underinsured with discounted medications, prior authorization assistance, and free delivery in Henderson, Summerlin, and Las Vegas. Pharmacists not only dispense medication but also educate patients on proper usage. As a result of all these initiatives, hard work, and dedication to excellent healthcare, HCHC was awarded the Patient-Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance. PCMH plays a crucial role in the mission of HCHC by actively coordinating all aspects of patient care, including but not limited to labs, imaging records, and specialty care consult notes. This model of care puts patients at the forefront, and the emphasis on continuous quality improvement is a priority.

At Hope Christian Health Center, patients are more than just a prognosis, procedure, or prescription. Our patients are people whose concerns are significant and whose lives are invaluable. We strive to bring HOPE to the community daily by providing inclusive and equitable health care to all.