Frequently Asked Questions
Find the answers to our frequently asked questions!
A Federally Qualified Health Center (FQHC) is a community-based health care provider that receives funds from the federal government to provide primary care services in underserved areas. The goal of FQHCs like Hope is to provide quality, comprehensive medical care to underserved and uninsured patients from all walks of life regardless of their ability to pay. As part of our qualification as an FQHC we offer a Sliding Fee Scale Program and are governed by a Board of Directors, a majority of whom are clinic patients.
To learn more about FQHCs, click here.
Community Health Centers differ from general medical practices in several primary ways:
- Community health centers are strategically placed in areas where the population is medically underserved and faces barriers to care.
- We operate under the direction of a board (of which a majority are Hope patients).
- We offer a Sliding Fee Scale Program to our patients that allows those who qualify to pay only a nominal fee for their care.
- We can accept any type of patient – Medicaid, commercial insurance, self-pay, etc.
- We are a non-profit organization.
The majority of our staff are on the payroll, though we have been blessed by volunteer providers and staff in the past. In most cases, we have found that offering fair pay ultimately has long-term benefits for everyone because paid staff and paid providers tend to have a longer term relationship with both the clinic and their patients. All of our staff believe in the mission of HCHC and are here because they have a passion to serve those who would not otherwise have access to quality healthcare.
As a clinic we treat the physical needs of our patients through the blessing of science, but also seek to minister to their spiritual needs. Our providers see their practice of medicine as a calling, not just a job. HCHC has always viewed serving patients medically and physically as nothing more or less than a tangible way for us to spread the love of Jesus Christ. We believe that practicing medicine at the highest standard for quality with compassion allows patients to feel loved, heard, and cared for, and that this brings glory to God.
About 50% of the patients seen at HCHC qualify for the Sliding Fee Scale. This means that they live at or below 200% of the Federal Poverty Level for their income and family size
If you spend much time in Las Vegas, you will find that urgent care and emergency centers along with specialized services are prevalent. However, what is not readily available is affordable preventative and routine care. Las Vegas is designated as a Medically Underserved Area, which means that there is a shortage of medical providers in the area. HCHC stepped in to provide much needed primary care to hopefully lower the need for emergent and urgent care and to create ongoing relationships with medical providers that benefit individuals and families long-term.
To learn more about Medically Underserved Areas and Populations, click here.
Yes. We are a Christian health center and believe in the redemptive power of Jesus Christ. As Christians, we are called to use our gifts for the healing and compassionate care of others. We wish to be involved in the physical, mental, and spiritual health of our patients. We will pray with patients if asked and daily pray together as a team for our practice and our community.
A Primary Care Provider is a health care professional who practices general medicine. PCPs can be doctors or nurse practitioners. These providers are usually involved in routine preventative care, such as physicals or immunizations, and early diagnosis of health problems. Usually PCPs can treat conditions in their office, but in some cases refer patients out to specialists for further testing or treatment.
According to the American Academy of Nurse Practitioners, NPs provide advanced primary, acute and specialty care for all types of patients. In every state, NPs assess patients, order and interpret tests, make diagnoses and provide treatment – including prescribing medications. Millions of Americans choose NPs as their health care provider. As clinicians that blend clinical expertise with an added emphasis on disease prevention and health management, NPs bring a comprehensive perspective to health care.
As an outpatient, primary medical care office, we specialize in Family Medicine. Our role is to serve as your medical home, a place where your medical provider knows you and your health history. We offer Adult and Pediatric Primary Care, including chronic disease management, medication refills, and annual check ups or wellness exams. We also offer Women’s Health Care, referrals for specialty care, employment and sports physicals, and vaccines.
We also offer recuperative care services to our unhoused community members in partnership with the City of Las Vegas. To learn more about partnership, please click here.
No, we are not an urgent care facility nor are we an emergency room. We focus on routine, outpatient primary care. If you are experiencing a medical emergency, please visit your nearest Emergency Room (ER).
A Sliding Fee Scale is a tool that helps us to ensure that no one is denied quality healthcare because of their inability to pay. It is a tool that lets us reduce or “slide” a patient’s fee for their care. A patient’s eligibility is determined by their income and family size and where they fall within the Federal Poverty Guidelines. Patients at 100% of the Federal Poverty Level receive a full discount and only pay a nominal fee for eligible services; patients between 101-199% of the FPG also receive partial discounts on the cost of their care.
We accept Medicaid (State, Anthem, HPN, Silver Summit) and Medicare patients as well as many commercial insurances. Please call our office to verify we accept your insurance if you are unsure.
Yes. Whether or not you qualify for the Sliding Fee Scale is determined by your income and family size. It is possible to have insurance and also qualify for the Sliding Fee Scale. If you qualify for the Sliding Fee Scale and also have insurance you would pay the lesser of the cost between the Slide and your insurance co-pay.
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